Consum-actors

Amazon outlawed

Amazon outlawed

Amazon outlawed, serious omissions in the sale of food. Here are 18 new examples

Amazon outlawed. As we reported to the Italian Competition authority, the e-commerce giant blatantly violates the rules on consumer protection. After an initial investigation on the irregularities in Amazon Pantry, we’ve collected other revealing examples. Still waiting for the Italian Competition authority – and the other competent authorities – to promptly intervene for consumer protection and legality.

Amazon outlawed, other 18 cases

In stark contrast with consumer information rules, Amazon keeps selling food and beverages without providing the basic mandatory details. Such as the name of the food, ingredients list, allergens information, nutrition table, to name a few. Which are sometimes relevant also to to food safety. 

18 examples of inacceptable violations of consumers rights hereby follow. For each one the violation is described and documented by images captured by our ‘on site’ investigation.

1) CRODINO, TWIST

Missing

• name of the food,

• list of ingredients,

• information on the presence of allergens,

• characterizing ingredients (in this case, red fruits),

• nutrition table,

• name of the responsible operator.

 

2) SANT’ANNA, SANTHE’

Absent

name of the drink,

• list of ingredients and potential allergenic ingredients,

• QUID (Quantitative Ingredient Declaration) of the characterizing ingredient (in this case lemon),

• nutrition declaration.

3) GAIA, KETCHUP

In this case lacks

• a unequivocal indication of the quantity of the product sold. 950 grams is written on a page, 1.02 kilograms on another, 1.03 kilograms in a third one,

• a dutiful indication of the prices per kilo, that in its turn doesn’t meet any of the indications previously provided,

• the nutrition declaration is furthermore missing, of which only a blurry image appears, totally unreadable.

4) VIVIBIO, SPELT COOKIES

Also here missing

• designation of the food,

• list of ingredients,

• allergens.

As well as the nutrition declaration, even more so dutiful – even prior 12.14.16 – as  visible nutritional claims are shown on the FOP. Similar findings can be conducted on the entire range of ViviBio products placed on the marketed by Amazon.

5) PANEALBA, LOCAL BREADSTICKS

The essential mandatory information (e.g. ingredients list and nutrition declaration) appears unreadable, though present, as the photograph of the package has light glares.

6) PANEALBA, CROUTONS

As before, clumsy photo shoots make for completely unreadable images. Information required by law seem to be present, but it’s not accessible in the footage, nor Amazon depicts it in the dedicated page of the website. Another ‘blind offer’ (!)

7) GALBUSERA, CRACKER SNACK

Name of the food and composition appear to be illegible in the images on the back of the product. The list of ingredients is instead readable only in languages other than Italian.

8) TUC WITH SESAME

Of the Tuc, for unknown reasons, only the front image is available. The back of the pack is therefore a mystery. Amazon transcribes the list of ingredients but not other required information, like

• the nutrition declaration,

• the storing conditions,

• the name of the responsible operator, etc.

9) SAN CARLO, CREMINI

In this case only the front label image appears on the website and no other information. No allergens, no nutrition labeling, let alone the quantity of the product. 

With exception for a quite useless mention of 18 grams per single cremino snack, as if the customer had to calculate by himself to know how much product to purchase according to the price per kilo (!)

10)  SAN CARLO, PIU’ GUSTO CRISPS, MULTIPACK 

Not available

name of the product,

• ingredients list.

Much less the quantity of the products, in response to diverse indications, 177 grams and 179 grams- and of each characterizing ingredient.

Information relating to allergenic ingredients is equally colorful and illegal, in the melting pot of indications ‘Contains Celery Contains Grain/Wheat Contains Lactose Contains Mustard May Contain Soy’. Which allergens on what products?

Lastly, nutrition facts are only partially visible.

11) BOUNTY MULTIPACK

The mandatory information appears in different languages than Italian and are anyways unreadable due to the poor quality of the image. 

In this case Amazon only replicates the net weight of the product, without even clarifying how many packs or bars it  contains.

12) FORELLI, BUTTER COOKIES

No information nor image available to the consumer, except for having a blind confidence solely in the name of the product in the English language. (!)

13) FIOR DI LOTO, MUESLI

Just one photographic image, with indications in microscopic characters. The description of the product can be seen in the photo, meanwhile its weight, the origin and the list of ingredients are transcribed by Amazon. 

What about the other information required by law, then?

 

14) FABBRI, AMARENA (BLACK CHERRIES)

The only certain piece of information is the presence of black cherries, however how they are prepared and with which ingredients is not to be known. 

The riddle extends also to nutritional value and other mandatory information, that can be presumed is reported in the back of the package, though not visible. Amazon remains silent also on this, apart from indicating the net weight.

 

15) RUMMO, ELICOIDALI BIO INTEGRALI (whole wheat pasta)

Also in this case, Amazon limits itself to showing the sole front label image. With the blessing of the nutrition declaration -undoubtedly of interest and not just obligatory, on a whole wheat pasta- and of any other information present on the other 5 sides of the package.

16) MATT, SPELT AND FAVA BEANS

Another out of the ordinary type of pasta, of which information is often illegible (e.g. list of ingredients, allergenic and characterizing ingredients, etc.). As scripted, Amazon does not provide the required information.

 

17) DEL MONTE, PINEAPPLE, NATURAL IN SLICES

Label only in foreign language, in violation of the language requirement defined by the Italian legislator -on the basis of European rules- according to which mandatory food information of products sold in Italy must be necessarily provided in the language of Dante Alighieri. 

Rather than, as for in this case, in the one of Miguel de Cervantes Saavedra. In this case the role of the Don Quixote is handed to the Italian consumers and to those who must protect them, the wind mills of illegality carry the Amazon Pantry brand.

18) SACLA’, SPRING ONIONS IN WINE VINEGAR

The images here suggested refer to a vintage label, prior to the application of the Food Information Regulation (FIR, Regulation EU No. 1169/11). The nutrition labeling is thus incomplete. But there’s worst. 

The net weight and the price per kilo refer to the food product with the addition of the preserving liquid. Instead of – only the food product, as required for any with preserving liquid (as per in EU Reg. No. 1169/11, Annex IX)- to the sole foodstuff. As a result, the price per kilo shown by Amazon clearly appears lower than the actual one. Food fraud!

Dario Dongo

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